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Shipping Information

Questions about your shipment? Contact us at 502-499-4977 between the hours of 8:00 am and 4:00 pm, Eastern Time, Monday through Friday. Email info@a2zozone.com.

Please note, due to coronavirus, carriers may have slower delivery times.  

Free Shipping! New Policy! Orders Over $49.99 in the continental USA are now delivered to you free by FedEx Home Delivery or FedEx Ground!

We are now offering Free Shipping in the Continental United States with orders at $49.99 and over! Free Shipping is now provided by FedEx Home Delivery, or for businesses, FedEx Ground. We need a day to get the order ready, and then FedEx usually will get the order to the house within 4 business days. They do deliver on Saturdays for the Home Delivery.

Check the chart below for approximate shipping times for orders inside the continental United States. 


We need one business day to process an order. For Lab, Industrial, and Commercial units, please allow 1-3 extra business days for prep. For manifolds, allow 3-5 business days for building. Find information about the larger ozone generators on the product pages.

NOTE: Manifolds cannot be shipped overnight!

*Orders after 12 PM EDT are as the next day.
(Example: Monday after 12 PM EDT goes to Tuesday order.)

Note: we close for these USA holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day. We will do our best to get these shipments out timely, but shipments surrounding these holidays will require more time. We will not refund shipping costs for holiday shipments.

Note: Carriers May have slower delivery times due to Pandemic

Ordered Before 12 PM EDT*

Arrival Date with Standard Shipping

Arrival Date with Expedited Shipping

Arrival date with Priority Overnight

Monday

Following Tuesday

Friday

Wednesday

Tuesday

Following Wednesday

Monday

Thursday

Wednesday

Following Thursday

Tuesday

Friday

Thursday

Following Friday

Wednesday

Monday

Friday

A week from Monday

Following Friday

Tuesday

Saturday**

A week from Tuesday

Following Friday

Wednesday

Sunday**

A week from Tuesday

Following Friday

Wednesday

**Saturdays and Sundays will usually go out on Mondays, but may need an extra day for processing.

 

A2Z Ozone Uses the Following Shipping Companies                                                            

 FEDEX SHIPPING usps shipping ups shipping dhl shipping


Orders placed before 12 PM M-F are processed the next business day. A2Z Ozone ships primarily with FedEx, UPS, DHL, and USPS with tracking and drop-off. If you have special shipping requirements, i.e. signature required delivery etc. please contact A2Z Ozone at 502-499-4977 so that an accurate quote can be made. Whichever shipment choice you make, A2Z Ozone will provide your email with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Special care is taken to protect fragile objects. Boxes are amply sized and your items are well protected.

 

Important information about how A2Z Ozone ships your products:

  • It is against our policy to change shipping addresses after an order is placed. If you need to change the address, please call and ask for a chancelation and place a new order with the correct shipping address.

  • If your order exceeds the maximum weight supported by the carrier, 60 lbs USPS or 150 LBS FedEx you will need to call us to get a shipping quote. Usually orders over this weight will qualify for discounts and will require additional information to process.

  • A2Z Ozone does not alter commercial invoices, this is against international shipping laws.

  • All custom fees charged by either the shipping companies or government customs agencies as well as import fees and brokerage fees, are the responsibility of the customer (importer) and not the responsibility of the seller (A2Z Ozone, Inc.)

  • Due to shipping insurance and tracking information the slowest method of shipping that A2Z Ozone employs is USPS priority mail or FedEx Ground. We do not ship via media mail, first class (outside of single stamp envelopes), or parcel post.

What to do if your package is damaged in transit:

Contact us as soon as you are aware of the damage. Then, for us to make a case with the shipping company, we request that you send pictures to our email. We do request that you contact us within two weeks of the package's arrival. Different carriers have different rules for the claims, but within our system of inventory, we ask for the two weeks. As long as we have the item in stock, we will send you out a new package as soon as we have the pictures.

 

Orders of 220V MP-Series and SP-Series Ozone Generators Direct from Our Facility In China

We will transfer a purchase order for your 220V Ozone Generator from the MP-Series or SP-Series directly to our facility in China within 24 business hours of receipt of the order. Please allow 3-5 days for processing. Shipping times will depend on the carrier. We will send you a tracking number when we receive notice that shipment has been sent.


Updated: April 22, 2021